Post Office Wins National Award
Tuesday, 8th December 2015
Moseley has yet another award winning business to celebrate. Less glamorous than Carters but an essential hub of the community, Moseley Post Office scooped top prize at the recent Post Office’s Network Sales Awards.
These days it is more common to hear of post offices closing, but the team at Moseley’s Post Office picked up the national award for Most Improved Growth in Mail: beating off competition from the other 11,633 branches across the UK.
This latest success comes after the team bagged 13 awards, across a range of customer service categories, in the regional sales competition. No mean feat. The growth of the Internet, which has seen payment of pensions, benefits, road tax and the like move online, has reduced the number of people coming into Post Offices on a regular basis.
Who knew that these days 97 per cent of Post Offices are franchises, operated by sub-postmasters who are independent business people who must work hard to grow their business?
Moseley’s Post Office is family run. The Ghai brothers: sub-post master Sunil, counter manager Anil, and Sunny who runs the retail side of the business. As if that wasn’t enough family involvement, Sunil’s wife, Rita and Anil’s wife Sue are also part of the team. They have put providing good customer service at the heart of their business along with their staff.
“When we got the letter inviting us to the award ceremony in west London we ummed and ahhed about whether we should go,” explained Rita. “It was a black tie event for more than 600 people with champagne – the works. Postmasters from six offices representing the Midlands all sat together.”
It is a great award to receive and given changes and the increasingly challenging business environment, how have they managed it? “We have to go out and get business customers and grow business from the customers who do come into the Post Office, said Sunil.”
“We really have to make sure that we are aware of our customers’ needs, added Rita. We have to be proactive, talk to our customers, and give good advice in order to keep growing our business. Are they an eBay customer who could benefit from our drop and go service? Are they posting packages abroad? We can advise if it would be cheaper to send two smaller parcels rather than a single large one.”
The family have been in the post office business for 17 years and the brothers learnt the ins and outs of retail in their parent’s shops. Why did they move from general retail to run a Post office? “Fewer hours!” said Sunil. “We wanted a better work life balance than our parents.”
So if you need your, holiday currency, dissertation printing, documents copied or laminated or a poster printed, ask those nice people at Moseley Post office.
Oh and you can also post letters.